Dexciss Technology Pvt. Ltd.


Support Policy

This Support Policy describes what support you can expect from us.

1.We only provide support services through email and issue raised on erp.dexciss.com portal. 

2.We do not provide our support service through any other communication platforms like WhatsApp, phone calls, or other.


3.You need to submit a ticket/ ssue on erp.dexciss.com portal. our team will respond to your issue as per the service level agreement defined.

PriorityFirst Response TimeResolution Time
Low24240h
Medium872h
High448h

4.You can track your issue status on the portal. We may ask you to send us your login details if we need for testing purposes.

5.The information you share with us through these tickets, are confidential. Only you and our support team will see your ticket.

6.We highly appreciate if you don't contact to our development team.

7.For any query,concern and suggestions you can connect with us on notifications@dexciss.com

What Our Support Service Covers

Our support service includes-

  1. Minor functional training (Maximum 2hrs/month)
  2. Bug fixes
  3. Patches
  4. Version Upgrade
  5. Server Updates

General Information

1.Our general support timing is 9:00 AM to 18:00 PM (Monday to Friday). Off day/Weekend (Saturday & Sunday). 2.Our actual response times may vary and we may take longer to respond to more advanced or technical queries.